1.  Introduction 
2.  What Data Do We Collect and Why? 
3.  What We Do With Your Personal Data
4.  When And How Do We Collect Your Data?
5.  How Do We Store and Protect Your Data?
6.  Who We Share Your Data With And Why?
7.  Your Data Protection Rights
8.  Contact Us
9.  How To Complain 

We respect your privacy and protect your personal data like it is our own personal data.

1.  A current or previous customer
2.  Contacting us with a query
3.  Visiting our website, or social media platform

Personal data is any information that identifies or can be linked to a natural person for identification. Personal data we collect about you includes:

1.  Identification data such as your first name, last name, and password.
2.  Contact data such as address, email address, telephone, or mobile number.
3.  Financial data such as investments, income, credit card details and any other payment method you provide to us. When paying online, this stays with our payment provider and we do not have any access to it. We keep it when you enrol manually or ask for a refund.
4.  Information about the training courses you sign up to and attend.
5.  Information about your interaction with our emails, and website.
6.  Information from any workshop or coaching course you attend.
7.  Details about lifestyle, previous training experience, and occupation information, if provided during a workshop.
   
   
   In certain circumstances,
   
   
8.  We ask you for marital or dependants’ information. For example, when you want your partner or dependent to join a training to which you subscribed.
9.  We may take photographs and otherwise record your presence or interaction. In such cases, you are pre-informed with a choice to opt-out of such recording.

We use your personal data for the following purposes:

1.  To provide, and improve, our services to you and others.
2.  To answer your queries or to contact you for a scheduled appointment or otherwise. For example, when you make contact using our contact form, we will answer your query.
3.  To contact you as part of the contract (or service) and if you are not yet a customer, we rely on your request as your consent when you submitted the information.
4.  To create, send and follow-on invoices or payments in line with the contract
5.  To check if payments due have been received in line with your contract
6.  To validate your identity prior to login into our systems
7.  To share relevant offers with you if you have opted for it
8.  To send you emails relating to products you have subscribed to and/or products we believe you may be interested in
9.  To review and improve our emails by analysing which emails are opened, deleted, or clicked
10.  To make a recording of our trainings or sessions
11.  To perform internal management, administration and reporting as per the applicable laws and industry practices.

1.  To perform the contract with our customers
2.  Because we have a legal obligation (e.g. to report tax/ income)
3.  For our ‘legitimate interests’ to send marketing material to you, to grow and administer our business and to understand our performance and protect our business

We collect your personal data when you provide your personal data by visiting our website, meeting us in person, attending a workshop or coaching, filling in a form, signing a contract, calling us, emailing us or messaging us (through any means including social media) with interest in our services. For example, you contact us for purchase of a course that you are interested in.

We aim to keep your data safe and protected i.e., we do not disclose this to others unless strictly necessary for performance and delivery of the service we provide you. And, when data is with us, the data stays in a password protected computer or cloud or software.

We keep your personal data until you unsubscribe. If you are a customer, we keep your personal data to provide the ‘lifetime’ access to the membership site. We keep personal data as long as necessary for compliance with law and to maintain our records. For example, accounting data is kept for 7 years years from the end of our relationship with you.

As a small company, we rely on providers to provide us with specialized services. When doing so, we focus on sharing only the necessary data and implement appropriate safeguards to protect your personal data. For example, we ensure we have a contract in place, that we have carried out due diligence on those third parties, that they use password protection and limit access to relevant staff within the company. To ensure that we deliver you the services in an effective way, we share your personal data with following categories of third parties:

Your privacy is important, and we respect your rights. You have the following rights:

If you have any queries or want to know more about our privacy approach or need more details on how we collect, use, disclose and protect your personal data, you can contact us at privacy@therethinkacademy.com

We are sorry that you did not like something about us. We are always looking to help you and would like to hear about your concern directly at privacy@therethinkacademy.com.